Episode 1: Introduction to Customer Success Commitment Host 1: Hey everyone, welcome to our podcast series on the Customer Success Commitment! I'm [Host 1 Name]. Host 2: And I'm [Host 2 Name]. Today, we're kicking things off by talking about what the Customer Success Commitment is, why it's important, and the value it brings. Host 1: So, what exactly is the Customer Success Commitment? Host 2: Great question! The Customer Success Commitment is a framework designed to ensure we deliver maximum value to our customers. It's like a unified service language that helps us plan, deliver, and communicate our value more effectively[1]. Host 1: Why do we need this commitment? Host 2: Well, our customers are looking for better alignment and a cohesive plan that maximizes the value they get from partnering with us. This framework helps us stay aligned with their priorities, leading to better business outcomes for both our teams and our customers[1]. Host 1: And what's the value of this commitment? Host 2: By using this approach, we can expect increased retention, growth, improved tracking, and better alignment with customer priorities. It ensures we focus on impactful actions that deliver the expected value[1]. Host 1: That's a great overview. So, to summarize the key takeaways: • The Customer Success Commitment is a framework to deliver maximum value to customers. • It helps us stay aligned with customer priorities. • It leads to better business outcomes like increased retention and growth. Host 2: Stay tuned for our next episode where we'll dive into the first step of the Customer Success Commitment: Understanding Priorities.