The Power of Mews: Transforming Hospitality with Technology

speaker1

Welcome, everyone, to our podcast on the future of hospitality! I'm your host, and today we have an exciting journey ahead as we explore the transformative power of Mews, a leading technology platform in the hospitality industry. Joining me is our engaging co-host. Let's jump right in!

speaker2

Hi, I'm so excited to be here! Mews sounds like a really innovative platform. Can you start by giving us an overview of what Mews is and its mission?

speaker1

Absolutely! Mews is a modern, cloud-based property management system (PMS) designed to support the needs of hospitality professionals and their guests. Its mission is to power digital transformation in the industry, enabling properties to operate more efficiently and provide tailor-made experiences. Mews is not just a PMS; it's a complete ecosystem that includes a point-of-sale (POS), embedded payments, and a robust marketplace of integrations.

speaker2

Wow, that sounds comprehensive! Can you dive deeper into the key features of Mews PMS? What makes it stand out from other systems?

speaker1

Sure thing! One of the standout features of Mews PMS is its cloud-native architecture. This means that updates are applied instantly, ensuring you always have the latest features without downtime. It also offers best-in-class security and can be accessed from any device, anywhere. Mews PMS manages more than just overnight stays; it can handle everything from hours to months, and it includes powerful tools for reservation management, rate management, housekeeping, and front desk operations.

speaker2

That's impressive! What about the guest experience? How does Mews enhance the guest journey?

speaker1

Mews Guest Experience solutions are designed to create seamless and personalized interactions. For example, the virtual concierge allows guests to check-in and communicate with the hotel staff via their smartphones. There's also a booking engine for direct reservations, a check-in kiosk for self-service, and digital key technology for contactless entry. These tools not only improve guest satisfaction but also streamline operations for hotel staff.

speaker2

That sounds like a game-changer for both guests and staff. How does Mews handle payments, and what impact does that have on efficiency?

speaker1

Mews Payments is a fully embedded secure payment gateway that removes the friction from transactions. It supports contactless payments, streamlines the check-out process, and reduces the risk of chargebacks. This not only saves time for staff but also enhances the guest experience by making transactions quick and hassle-free. In fact, properties using Mews Payments have reported saving up to 10 hours per week on payment-related tasks.

speaker2

10 hours per week? That's significant! What about the Mews Marketplace? Can you tell us more about it and how it fits into the ecosystem?

speaker1

Absolutely! The Mews Marketplace is a game-changer in itself. It offers over 1,000 hospitality integrations, which means you can build a custom tech stack that meets your specific needs. Whether you need solutions for accounting, business intelligence, customer management, or even AI-driven applications, the marketplace has you covered. This flexibility allows you to stay current and adapt to changing business needs quickly.

speaker2

That's amazing! Can you share some case studies of properties that have successfully implemented Mews and seen tangible benefits?

speaker1

Certainly! Let's take the example of The Chloe, a luxury hotel in New York. They implemented Mews to enhance their guest communication and operational efficiency. With Mews, they were able to manage check-ins and upsells more effectively, leading to higher guest satisfaction and increased revenue. Another example is YHA Australia, a hostel chain. They used Mews Kiosk and digital check-in options to reduce queues and improve the overall guest experience, freeing up staff to focus on personalized service.

speaker2

Those are fantastic examples! What kind of training and support does Mews offer to ensure a smooth transition for properties?

speaker1

Mews offers comprehensive training and support to help properties get the most out of their system. Mews University provides interactive online courses and live workshops in multiple languages, making it easy for staff to learn and stay up-to-date. Additionally, there are dedicated success managers and a robust community forum where users can share tips and best practices. Mews also offers standard and premium support options to cater to different needs.

speaker2

That's reassuring to hear. What about innovative integrations and APIs? How do they play a role in Mews' ecosystem?

speaker1

Mews' open APIs are a key component of its innovation strategy. They allow developers to build custom solutions and integrate third-party applications seamlessly. This means properties can tailor their technology stack to their unique needs and vision. For example, a hotel might use an AI-powered chatbot to handle guest inquiries or a custom app to manage their loyalty program. The possibilities are endless, and Mews provides the tools to make it happen.

speaker2

Fascinating! What does the future hold for Mews and the hospitality industry? Any exciting trends or developments you can share?

speaker1

The future of Mews is bright, and we're constantly pushing the boundaries of what's possible. One trend we're seeing is the increasing importance of data and analytics. Mews is developing advanced reporting tools that help hotels make data-driven decisions to optimize their operations and guest experiences. Another trend is the integration of AI and machine learning, which can automate repetitive tasks, provide personalized recommendations, and enhance security. Mews is committed to staying at the forefront of these developments and providing solutions that empower hospitality professionals.

speaker2

It's clear that Mews is leading the way in transforming the hospitality industry. Thank you so much for sharing all this insightful information with us today!

speaker1

It was a pleasure! Thanks for joining us on this exciting journey into the world of Mews. Stay tuned for more episodes where we explore the latest advancements in hospitality technology. Until next time, stay innovative!