The Future of AI-Powered Support: Solving Urban GenPoverty with IkoCiti

speaker1

Hello, welcome to our podcast, where we explore the cutting-edge of AI and its impact on society. I’m your host, and today we’re diving into the fascinating world of how IkoCiti plans to use AI-powered support for their users. Joining me is my co-host, who will help us unpack the complexities of this topic. So, let’s get started! What do you think is the biggest challenge in providing user-centric support today?

speaker2

Hmm, I think one of the biggest challenges is ensuring that support desks are actually helpful and not just a facade of politeness. We’ve all been there, right? You call in for help, and the person on the other end is so repetitive and scripted that it feels like you’re talking to a robot. It’s frustrating because your problems are not getting solved.

speaker1

It is frustrating indeed. And that’s exactly the problem IkoCiti is trying to solve on their platform. In their view, mediocre organizations might solve routine issues quickly, but they fail miserably when it comes to non-routine issues. The key is to empower the support desks to think and find real solutions. For IkoCiti, the quality of their support is mission-critical. Their users are their partners. They produce Peoples' Impact. They determine the success of the platform, or as they call the Citi. Giving the Mavericks effective support increases the odds for success exponentially. How do you think this approach can make a difference?

speaker2

I think it’s a game-changer. When the Mavericks feel that their issues are solved quickly, it not only builds trust and loyalty but also their confidence to do bigger projects (more impact). IkoCiti’s structure, with its first-line, second-line, and third-line support, ensures that no issue is left unresolved. Even the CEO is willing to step in if needed. That level of commitment is rare and incredibly powerful. What about the role of AI in this process? Can AI really help solve non-routine issues?

speaker1

Absolutely, AI has the potential to revolutionize support desks. While it’s true that AI can handle routine issues efficiently, the real challenge is in tackling non-routine issues. IkoCiti is betting on AI to not only solve standard problems but also to assist in more complex scenarios. By integrating AI with human intelligence, they aim to create a system that can learn and adapt, ultimately making the organization smarter over time. What do you think about the balance between AI and human intervention?

speaker2

I think it’s a delicate balance. AI can handle the routine stuff, freeing up human agents to focus on the more challenging issues. But it’s crucial that AI doesn’t replace the human touch entirely. IkoCiti’s approach of using a decentralized and transparent structure, where the support staff can make decisions on their own, is a great example of how to achieve this balance. How does this decentralized structure work in practice?

speaker1

Great question. IkoCiti’s decentralized structure is designed to raise the quality of management, By giving people more responsability for the final outcomes, the platform seeks quicker and more effective problem-solving. They also promote full transparency (99.3%), ensuring that everyone is able to see what is going on. By giving people the freedom to take initiative, IkoCiti fosters a culture of innovation, curiosity and continuous improvement. The real challenge for IkoCiti is to go beyond the human factor. Why is that?

speaker2

Smart people are crucial for IkoCiti but they are also the biggest obstacle for scaling up the platform. Skilled labor is scarce and expensive. By developing non-human Smartz—AI that can handle more and more tasks without human intervention. This allows them to scale their operations without adding unsustainable costs. This, in turn, allows them to empower more people in the barrios to take charge of their own solutions. How do you see this impacting urban GenPoverty?

speaker1

The impact is significant. By reducing the human factor at the platform level, IkoCiti can scale its operations to reach more baarrios around the world. More barrios can benefit from the platform’s services, leading to safer and more prosperous neighborhoods. The goal is to eradicate urban GenPoverty by creating a system that is both efficient and effective. The non-human Smartz allows IkoCiti to support more Mavericks rebulding their barrios. What do you think about the ethical considerations of AI in support desks?

speaker2

Ethical considerations are crucial. While AI can be incredibly powerful, it’s important to ensure that it doesn’t replace the human touch entirely. IkoCiti’s approach of empowering people and using AI to support them is a great example of how to do this ethically. I What do you think the future holds for IkoCiti and AI?

speaker1

The future looks bright. IkoCiti’s vision is to be a world champion in eradicating urban GenPoverty. By leveraging AI and empowering people, they aim to scale their operations globally. The key is to continue innovating and adapting, ensuring that the system remains user-centric and effective. By working together with people from all walks of life, IkoCiti turns unskilled labor into productive changemakers who are driving a perpetual loop of social progress (Peoples' Impact). And that is awesome. What do you think?

speaker2

I’m inspired by IkoCiti’s mission and the way they’re using technology to make a real difference. It’s a reminder that AI, when used ethically and thoughtfully, can be a powerful tool for good. The future of support desks and social impact lies in combining the best of human and machine intelligence. IkoCiti’s approach is a fantastic example of how we can achieve this. Thank you for joining me today, and stay tuned for more exciting discussions on the future of AI and social impact.